What we collect
When you contact us through our website, we may collect:
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Your name and contact details (phone number and email)
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The address for the job (address/suburb)
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Your enquiry details (the message/subject you submit)
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When you browse our website, we may also collect basic website information such as:
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Device/browser and network information, and
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How you interact with the website (e.g., pages viewed and actions taken)
Why we collect it
We collect this information to:
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respond to your enquiry when emailed through
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provide a quote and/or book a job using accurate and relevant information
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run and improve our website
Website tracking, cookies, and session recordings
Our website uses tools such as Google Analytics 4 and the Meta (Facebook/Instagram) Pixel to understand website usage and measure advertising performance.
We also use TWIPLA session recordings to help us spot website issues and improve usability. We configure session recordings using the absolute maximum privacy settings to minimise what’s collected. This also includes the anonymisation of all information and browsing data that might be collected via our third party service providers.
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Who we share information with
We do not sell your personal information.
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We only share information with:
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our direct team members with the sole purpose of being able to respond to enquiries and carry out work, and
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standard industry service providers that help us run our website and communications (for example Wix, Google, and our analytics/advertising provider).
We only share what’s needed for the purposes above.
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You can browse the website without giving us your name or contact details.
If you choose to submit the form, we’ll use that info to respond and book the job.
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We keep your information safe by using industry-standard security safeguards on our systems and with trusted providers, and restricting access to authorised team members on a need-to-know basis, using password protection and (where available) two-factor authentication.
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We keep personal information only as long as needed to respond to enquiries, provide services, and maintain normal business records.
Some information may be stored or processed outside New Zealand by our service providers.
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You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.